Technical Support and Maintenance Service
Available for all systems developed by the Dofleini Software team, as a guarantee of support to our client once the project is completed and the solution delivered. We ensure the operation and quality of the implemented solution, both in the attention and correction of reported incidents and in proactive maintenance actions.Functioning
The maintenance and support agreements with our client cover the following activities, or all of them, according to their needs:
- Web site maintenance, support, and optimization.
- Maintenance, support, and optimization of computer applications.
- Infrastructure maintenance, support, and optimization.
All the work tools and projects we develop are backed up by support and maintenance services.
Periodically, we execute tasks that ensure stability, proper functioning, updates, and compliance with security procedures in the client’s services and servers.
Support actions also include the infrastructure on which the solution is deployed, which allows for a more comprehensive scope of service.
On-site and remote technical support is available at all times. Actions are documented and reports are delivered to the client. They remain as a knowledge base to mitigate possible incidents and improve our processes.
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Please fill out the form and one of our specialists will respond immediately.
Any question or suggestion? Leave us your comment!
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"Etecsa and Dofleini consolidate an alliance that will make it possible to develop and scale several business models under an open innovation scheme".
Dofleini proves the commitment of the Cuban youth to the digitalization of the society.
"From Dofleini Software we have learned the competitiveness that this market demands."
DOFLEINI is a knowledge company. It is a creative space by nature, where your professional needs thrive, always accompanied by an intelligent smile.
We have partnered with Dofleini to manage best practices to grow the software industry.
"Dofleini Software is a team of highly qualified and very creative professionals."
DOFLEINI has been our strategic ally due to its excellence, which has allowed us to take off safely towards the IT development of the UNJC.
Thanks to Dofleini Software we have been able to develop something unparalleled, our online store for digital printing services in Cuba.
For Gelect, the partnership with Dofleini is essential because we share the same philosophy based on evolution and innovation as the basis for institutional development.
It is a strength for Cubadebate the strategic working alliance with Dofleini, which allows us to combine our communicational leadership with its advanced programming development and IT services, to generate innovative products in the cuban infocommunication context.